One day in May 2008, a young man in a suit and tie at the door of my office. I open and I do accommodate. You see that you are a beginner. With an awkward and hesitant language tells me that I can save money on electricity. In fact, the Sorgenia - continues to explain - is a company that produces and sells electricity to ENEL and me, buying it from Enel, the more I pay of course. It then goes on to explain the contract and its benefits.
Just then the bell rings again, I open, and enters another man who presents himself as the area manager. I re-explain it all much more relaxed and concludes giving precise instructions to his colleague about the completion of the contract. And he dismisses him, saying he would wait outside the building because it had to do an errand urgent.
But how? I have not even asked if I was OK or not. I took it for granted.
does not matter. While the vision to get rid of the invoice ENEL (it's a long story that one day tell you) I would have done anything. As I was signing
tells me that now I do not have to do anything, yet I will continue to receive invoices by Enel for about 6 months because there are lead times to be met (6 months, but many seem to me, not knowing the issues I adjusted) and then I received only their bill and for any problems or technical malfunction had the toll free number available.
Months passed. In July I received a letter from Sorgenia that everything was going and about a month ago by Sorgenia get three bills, all of about 34 euros (based on predicted consumption of 1 kW per month) for the periods of July, August and September. Deadlines are anchesse after one month of each other from the end of October. Deadline is regularly paid automatically by the bank.
Well? So what? You say.
Yesterday I receive a text message telling me that Enel has been invoiced and can be downloaded from the Internet. It will certainly be an invoice with any closing adjustments.
Surprise! The bill is on the consumption of August and September and there are 117 Euro to be paid well.
Immediately telephone Sorgenia wondering what was going on. The operator asked me the account number (and why I did it the first type? Another mystery), mutters something and asked me to wait in line. I'm not expecting much, just half a minute, but the answer I am shocked:
- "I do not know what happened sir. I see that the contract was open and also closed. The bill, which has paid will be refunded and not pay the others. "
- "Excuse me sir, but because the contract was terminated?"
- "I do not know sir, I can only see from here that was closed and I can not tell other"
- "Ok, ma'am. Then do this: I have called to know the reason for the double billing and she gave me the response. Now the call and ask, I discovered that you have opened and closed my contract. May I ask why? "
- "Yes sir. A moment in line, please."
'm baffled. It was enough to make her understand that I had another question. Do not comment further and expect the music on hold to finish.
- "I'm sorry for the wait" - the only thing that I have not seen that I have to say yes and no waiting 1 minute - "But you can not really understand why"
- "So with whom should I speak to know something?"
- "I do not know, sir" - dead silence - "try to write"
'm thrilled! I do not know what to do. The only thing I can say that phone call to close is absurd: "I have no words. Buongiorno"
certified write an e-mail to customer service and are still waiting for a response. As soon as I receive, will publish it.
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