I omit the preamble and I come to any concrete fact. The situation is as follows: new home, demand for new telephone line voice + data including Telecom's wireless modem Alice.
The computer is new. Well, everything works, the lights on the modem is OK, but you can not navigate. My client (at the material time was not yet) call 187 and, after following all the instructions, the problem is not resolved and the operator asked him to check his pc because line level, it's all in place.
A friend offers to check the network settings and having tinkered a bit 'we surrender and advised ribolgersi the store that sold the PC. And here I go into dance, as the store itself provides you my number.
You have: Reset the modem, check all settings of the PC, delete and reinstall the network. Incredible: The icon indicates that the modem is the internet but did not sail. I think it's an issue of DSN. I see no other solution. I call 187 and explain everything, but as usual, the operator does not listen to you and treats you like a perfect fool and start to make you do the tests again. And the decision of the operator is always the same: everything works well here, and then the problem is the computer.
imposed on me and try to make her understand that it is not, as the computer connects fine with any another modem (I tried with my office and one at home) and with this I can not even connect my mobile phone.
And so the operator, in a tone of anger, I replied that if I believe that the modem is faulty, I'll change but adds that it will not solve the problem because she is currently the modem is working.
I know. I am also convinced that nothing changes. I therefore ask for help from a friend of mine who works at Telecom in Milan on inland waterways is able to obtain assistance from the technicians.
Result? There was a problem that engineers have solved the problem and is called DNS.
Meanwhile, my client has paid three weeks of high-speed and a technical assistance (my) for a Telecom issue.
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